Welcome to Concreate Inc., DBA Laminin Coaching and VAs for Construction, and operating under the brand name Contractor Coach AI. (“Company”, “we”, “our”, or “us”). Your privacy and the security of your data are important to us. This page outlines our Terms of Service and Privacy Policy, which govern your use of our services, website, and AI-powered tools.
By accessing or using our website, products, or services, you acknowledge that you have read, understood, and agreed to these policies. If you do not agree with any part of these terms, please do not use our services

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If you have any questions, you can contact us at legal@laminincoach.com.

TERMS OF SERVICE

1. Introduction

These Terms of Service (“Terms”) govern your use of Concreate Inc., DBA Laminin Coaching & VAs for Construction, as well as the Contractor Coach AI brand’s services, including coaching, virtual assistance, and AI-powered solutions.

By using our services, you agree to these Terms.

2. Services & Client Responsibilities

• We provide coaching, AI integration, and virtual assistant services.
• Clients must provide accurate information and comply with applicable laws.
• Clients are responsible for ensuring secure access to their accounts and services.

3. Payments & Refunds

• Fees are outlined in individual service agreements.
• Payments must be made via approved methods (ACH, credit card, etc.).
• Refunds are only available as per individual agreements (e.g., coaching satisfaction policies).

4. AI Service Disclaimer

• Our AI tools provide insights based on probabilistic models and machine learning.
• AI-generated recommendations, analyses, or decisions should not be relied upon as a sole source of truth and do not replace professional judgment.
• We do not guarantee the accuracy, completeness, or effectiveness of AI-powered outputs.
• Users acknowledge that AI tools may generate incorrect, outdated, or incomplete responses, and we are not responsible for any business decisions made based on AI recommendations.

5. Intellectual Property

• AI systems, coaching materials, and automation workflows remain the property of the Company unless otherwise agreed.
• Unauthorized reproduction or redistribution is prohibited.

6. Data Security & Client Responsibilities

• Clients must implement proper security measures on their end when working with VAs or AI solutions.
• We are not responsible for security breaches caused by third-party platforms used by clients.

7. Limitation of Liability

• We are not liable for any business losses, missed opportunities, or indirect damages caused by using our services.
• Maximum liability is limited to the total fees paid in the last six (6) months.

8. Governing Law

These Terms shall be governed by the State of Virginia laws, without regard to conflict of law principles.

9. Dispute Resolution

• Any disputes shall be resolved through mediation first.
• If unresolved, disputes shall be brought to a Virginia state or federal court.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of the latest version.

For questions, contact us at legal@laminincoach.com.

PRIVACY POLICY

1. Introduction

Welcome to Concreate Inc., DBA Laminin Coaching & VAs for Construction, and operating under the brand name Contractor Coach AI (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company details, payment information.
• Usage Data: IP address, browser type, operating system, pages visited, and time spent on our site.
• AI-Processed Data: Data submitted for processing through our AI-powered services (e.g., chatbot interactions, AI coaching recommendations).

3. How We Use Your Information

We use your data to:

• Provide, operate, and improve our services.
• Process payments and manage client accounts.
• Enhance AI-powered coaching and workflow automation.
• Communicate with you about updates, promotions, and service changes.
• Ensure compliance with applicable laws and regulations.

4. AI Data Processing & Security

• AI tools used in our services operate within secured API environments.
• No personal or confidential data is used for AI model training.
• Users should avoid submitting sensitive data to AI systems unless necessary.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. However, we may share data with:

• Service Providers: Payment processors, cloud storage providers, and analytics tools.
• Legal Authorities: If required by law, to protect rights, or prevent fraud.
• Business Partners: When integrating third-party solutions upon client request.
• Messaging Service Providers:
  • We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign.
  • We may share your Personal Data with third parties that help us provide the messaging service, including but not limited to platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

6. Additional Disclosures

• Affiliates: We may disclose Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy.
• Exclusion of SMS Data: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Your Data Protection Rights

Depending on your location, you may have rights under GDPR, CCPA, or other privacy laws, including:

• The right to access, correct, or delete your data.
• The right to restrict processing or object to data usage.
• The right to data portability.

To exercise your rights, contact us at legal@laminincoach.com.

8. Data Retention

We retain your data for as long as necessary to fulfill contractual and legal obligations. Upon request, we will delete personal data unless retention is required by law.

9. Security Measures

We implement security safeguards, including:

• Encryption & Secure Access Controls for stored and transmitted data.
• Two-Factor Authentication (2FA) on sensitive systems.
• Regular Security Audits to detect vulnerabilities.

10. Cookies & Tracking Technologies

We use cookies and tracking tools to enhance user experience and analyze site traffic. You can manage cookie settings in your browser.

11. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page, with the updated Effective Date.

For questions, contact us at legal@laminincoach.com.